Terms Of Service

1. After-Sales Service Protocol:

General:

• By using this website and/or registering as a user, you agree to be bound by these Terms and Conditions.
• Guncelkal operates with transparency in a business model that emphasizes direct communication with customers.

Tools and End-Customer Guarantees:

• Guncelkal provides tools and end-customer guarantees to facilitate after-sales management.

Warranty:

• All products in the Guncelkal catalog are covered by a 2-year warranty.

Complaints:

• Regarding Shipments: You have 48 hours to report potential issues. Guncelkal will process these reports through the contact area within 5 calendar days.

2. What to Do Upon Receiving a Shipment:

• All our products leave the warehouse in perfect condition, properly packaged.

Checking the Packages:

• First, verify that the number of received packages matches the number sent.
• Second, carefully inspect each package for any signs of damage, such as dents, holes, or poor condition. If such signs are present, you must write “PACKAGE VISIBLY DAMAGED” on the courier’s waybill and sign it. Failure to sign a package as “VISIBLY DAMAGED” and provide pictures of visible damage will result in the automatic rejection of the incident.

3. What Can I Do in Case of an Incident? (Breakage during shipping, Wrong item, Some items missing, Parts missing)

• At Guncelkal, you have up to 5 calendar days from the receipt of the product to open an incident through your Guncelkal account via the contact page link. This timeframe is longer than the standard 24/48 hour period offered by other providers to make it easy for you to receive and provide all required documents. After this time, we can no longer claim shipping insurance, and our system will not allow you to open a case.
• Upon entering the contact area, select the Contact page channel to direct your question to the correct department.
• For questions about Order Failed, shipments not yet received, or shipments where you have not received all packages shipped (partial receipt).
• Order Received: To report incidents after you have received all packages of your order. You must provide all required documents. Submitting incorrect documents or failing to submit documents will void the possibility of any claim and result in the event being canceled.
• As a customer, you must submit all required information. You can find all the information requested in all our shipments in the enclosed packing list. This includes your order, the requested references, the stamps or numbers of the operators who prepared your order.
• You will need to provide a clear description with as much detail as possible in the comments area. In addition, you must attach the requested pictures of the alleged object to the attachments.

4. Why Doesn’t Guncelkal Refund 100% of the Product’s Value?

• If the product shows signs of obvious misuse, wrongful damage, or poor condition;
• If the product is returned without packaging, with damaged packaging, or shipping labels that render the packaging unusable – 50% of the product value will be discounted;
• If the item is returned with missing parts or accessories, or if the event description is not true – the item will not be refunded.
• Very important: No refund will be made for items returned to Guncelkal that are not defective or the event description is not genuine. They will be stored in our warehouse, and you will receive a notification. You will have 7 days after receiving the notification to confirm whether you want the items returned to your warehouse after you have paid the shipping cost. If we do not receive any confirmation or payment within 7 days, the products will be destroyed at a recycling center, and Guncelkal will not accept any claim for the products under any circumstances.

5. When Will the Money be Refunded?

• Once the products arrive at our warehouses and their status is checked, Guncelkal will proceed to refund the amount to the original payment method from which Guncelkal received payment. Note that the refund process may take several weeks to evaluate the received goods.

6. What Happens if You Do Not Receive Your Order?

• Orders not received by the buyer are returned to our warehouse. Once in the warehouse, it is automatically managed by the Guncelkal team and then forwarded to the management department for payment processing.

7. How Long is the Warranty Period?

• Providing the highest quality and the best guarantee is our commitment to our customers. All products are warranted for two years from the date of delivery, except for refurbished products with a 12-month warranty.

8. What is Not Included in the Warranty?

• Does not cover defects caused by neglect, impact, misuse, tampering, improper voltage or installation, or wear and tear.
• In the case of computer products, the warranty does not cover virus removal, therefore software recovery or reinstallation of the hard disk after formatting is not performed.

9. Warranty Will Be Void:

• In case of alteration, modification, or alteration of any details of the warranty or proof of purchase; and/or
• If the product ID number or warranty product is tampered with or repaired without prior authorization from the Technical Service.