Return And Refund Policy

Return Period:

• You can return your products within 30 days of receiving them.

Return Shipping Cost:

• The return shipping cost is the responsibility of the customer.

Restocking Fee:

• A 2% restocking fee may apply for order cancellations or changes.

Return Conditions:

• Products must be returned in their original packaging and accessories, unused and in acceptable condition.
• Final sale products cannot be returned.

Damaged or Defective Products:

• For damaged or defective products, you need to share photos or videos along with your order number. You will receive a link to upload these materials.
• For damaged products, please inform the shipping company within 5 days of delivery.
• Please ensure all returned items are securely packed to prevent any loss or damage during transit.

Refund Process:

• Once we receive and inspect your returned item, we will send you an email to notify you of the approval or rejection of your refund.
• If approved, your refund will be processed within 7-15 business days and automatically applied to your credit card or original method of payment, depending on your card issuer’s policies.

To initiate a return, please first create a support ticket here and provide the reason for the return. Once your return is approved, you can return your package to the address below.

[North America Return Address]
Volkan Duvencioglu
444 Alaska Avenue
Suite #AOD879
Torrance, CA 90503
USA

[Europe Return Address]
Volkan Duvencioglu
Rastenfeld 151
Suite #AOD879
Rastenfeld, 3532
Austria

Late or Missing Refunds:

• If you haven’t received a refund yet, check your bank account first, then contact your credit card company. If needed, contact your bank. Processing times may vary.

Non-Returnable Items:

• Products that do not meet the eligibility criteria (e.g., damaged during shipping, wrong item, missing parts) are covered by our warranty for 2 years (1 year for refurbished items).
• We do not accept returns for items due to personal preferences or no longer needed.

Sale Items:

• Sale or promotional items cannot be returned unless they are defective.

Contact Information:

• For any questions about our returns and refund policies, please contact us at.

Note: This policy was updated on 02/05/2024.