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The 10 most popular auto insurance companies, and how they rank in customer satisfaction

Table of Contents: Masthead StickySummary List Placement There are many car insurance companies to choose from, but there are ten top companies that insure most Americans. We compared how they rank against each other based on market share, customer satisfaction, claims satisfaction, and average cost. Top 10 most popular car insurance companies  The...

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Table of Contents: Masthead StickySummary List Placement 

There are many car insurance companies to choose from, but there are ten top companies that insure most Americans. We compared how they rank against each other based on market share, customer satisfaction, claims satisfaction, and average cost.

Top 10 most popular car insurance companies

 

The following are the most popular car insurance companies in America, based on the percentage of insured American drivers who use them:

Company Market share (%) Direct premiums written
State Farm 16.10 $40,878,781.00
GEICO 13.74 $34,892,004.00
Progressive 12.22 $31,025,772.00
Allstate 9.30 $23,626,743.00
USAA* 6.00 $15,231,169.00
Liberty Mutual 4.61 $11,701,811.00
Farmers Insurance 4.15 $10,533,343.00
Nationwide 2.46 $6,245,588.00
American Family Insurance 2.27 $5,776,711.00
Travelers 1.93 $4,903,033.00

*USAA is only for active military, veterans, and their families.

Data from S&P Global Market Intelligence

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How the top 10 rank based on customer satisfaction

Customer satisfaction with car insurance providers may factor into your decision. According to J.D. Power, a consumer research company that surveys customers, this is how the top 10 ranked in customer satisfaction:

Company Customer Satisfaction Ranking
GEICO 1
State Farm 2
Progressive 3
USAA* 4
Allstate 5
Travelers 6
Nationwide 7
Liberty Mutual 8
American Family Insurance 9
Farmers Insurance 10

*USAA is only for active military, veterans, and their families.

How the top 10 rank based on auto claims satisfaction

J.D. Power surveyed customers to rank satisfaction with how auto insurance companies responded to claims. Here’s how the top 10 ranked out the top 25 car insurance providers:

Company Auto Claims Satisfaction
State Farm 6
GEICO 13
Progressive 22
Allstate 8
USAA* n/a
Liberty Mutual 15
Farmers Insurance 10
Nationwide 9
American Family Insurance 18
Travelers 20

*USAA is only for active military, veterans, and their families.

Average car insurance cost by company

This is how the top 10 rank on average monthly cost

Company Average Monthly Insurance Premium
State Farm $130.00
GEICO $156.00
Progressive $162.00
Allstate $176.00
USAA* $177.00
Liberty Mutual $180.00
Farmers Insurance $178.00
Nationwide $164.00
American Family Insurance $181.00
Travelers $176.00

Data from Savvy

*USAA is only for active military, veterans, and their families.

Finding the best car insurance company for you 

There are many other factors that play into your premium, like credit score, age, gender, driving history, driving experience, and the state you live. Every company considers them differently so it’s critical to shop around.  Also, if you already have homeowners or renters insurance with a company, you can probably save by bundling your auto insurance.

If you want to get the best rate for you, you’ll need to start by getting quotes from several different insurance companies. Once you have a few different quotes, you’ll want to compare them and look for the policy that gives you the most coverage for your money by giving the most coverage types and the highest limits. Also look at the deductible, or the amount you’ll pay out-of-pocket if you get into an accident. 

The driver who gets the best deal is one who shops around for their coverage. Compare quotes and look beyond the premium to find the best-priced coverage for you. See Business Insider’s picks for the best car insurance companies.

Ronda Lee is an associate editor for insurance at Personal Finance Insider covering life, auto, homeowners, and renters insurance for consumers. She is also a licensed attorney who practiced litigation and insurance defense.

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